Refund policy
Refund & Returns Policy
30-Day Returns
At Gold Healing, we want you to be happy with your purchase.
We offer a 30-day returns policy, meaning you have 30 days after receiving your order to request a return.
To qualify for a change-of-mind return, products must be unused, in their original condition and packaging, with any protective seals intact. You will also need your receipt or proof of purchase.
This policy applies to our range of products, including colloidal gold, ORMUS, skincare and products purchased during a sale.
How to Request a Return
To start a return, please contact us at hello@goldhealing.co.uk.
Once your return has been accepted, we will provide a free return shipping label, together with instructions on how to return your order.
Returns should be sent to the following address after approval:
Gold Healing
Office, 31 Cattle Market Street
Norwich
NR1 3DY
England
Please do not send products back without first contacting us, as we need to arrange and authorise your return.
For any questions about returns, please email hello@goldhealing.co.uk.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective or incorrect.
We will assess the issue and arrange an appropriate resolution in accordance with your statutory consumer rights.
Products That Cannot Be Returned
For hygiene and safety reasons, we cannot generally accept change-of-mind returns for products that have been used, or sealed products that are unsuitable for return for health protection or hygiene reasons once their protective seal has been broken.
Personalised or custom-made products and gift cards may also be excluded from change-of-mind returns where permitted by law.
These exclusions do not affect your statutory rights, including your rights to a remedy if goods are faulty, damaged or not as described.
Exchanges
If you would like a different product, the quickest option is to return your original item and place a new order once your return has been accepted.
Please contact us first so we can assist with the process.
UK and European Consumer Rights
For eligible online purchases, UK consumers generally have a statutory right to cancel within 14 days of receiving their goods, subject to applicable exceptions.
Customers in the European Union also generally have a 14-day withdrawal right for eligible distance purchases, subject to applicable exceptions.
Gold Healing's voluntary 30-day returns policy provides additional time to request a return and does not replace or limit your statutory consumer rights.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process the payment.
If more than 15 business days have passed since your refund was approved, please contact us at hello@goldhealing.co.uk.
Need Help?
If you have any questions about returning a product, please contact our team at:
